International Customer Service Representative (Midnight / shift)

Hiring : International Customer Service Representative ( Evening & Midnight Shift )

Overview :

We are looking for a Customer Care Executive to fulfil the position of a DISPATCHER / CSR responsible for assisting our Customers / Clients in Need of Immediate ROADSIDE ASSISTANCE for their Vehicles. The position is on site, with great pay and non target based operations. we are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing technicians & drivers to different regions to provide assistance. Make and Receive 30 to 40 calls a day in order to keep track of live service requests on our GPS tracked CRM software.

Job duties :

• A day-in-the-life of a RSA Dispatcher.
• As a Emergency Service Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or digitally.
• You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location
• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver / customer escalations in accordance with established procedures
• Provide explanations to customers and reports / document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members / customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Assist coworkers and less-tenured dispatchers, as necessary
• Collect payment, submit invoices and Communicate with clients, Insurance companies, Other agencies involved.

Qualifications / Requirements

Salary : / - Per Month

Employment Type

Full-time