Job Summary :
We are seeking a highly experienced and technically proficient ServiceNow Developer - CMDB Specialist to join our team. This role demands deep technical and functional expertise in Service Now, particularly in CMDB Infrastructure, Integrations, Discovery, Service Mapping, APM, and third-party tool integration.
The ideal candidate will have a strong understanding of CMDB structure and its relationships across Cloud, SaaS, and hybrid environments, along with extensive hands-on experience in Scripting, Catalog Development, and workflow automation within ServiceNow.
Key Responsibilities :
- Design, develop, and implement third-party integrations for ServiceNow CMDB.
- Build and customize ServiceNow Applications using JavaScript, Glide API, and other scripting tools.
- Ensure CMDB data integrity, structure optimization, and relationship management across all environments.
- Configure and enhance Service Catalog items, Workflows, and Flow Designer flows.
- Implement and support Discovery and Service Mapping to automate CMDB population.
- Utilize Application Portfolio Management (APM) to align applications with organizational strategy and governance.
- Automate and maintain accurate relationships in CMDB, including Cloud, SaaS, and hybrid IT environments.
- Work collaboratively with stakeholders, architects, and cross-functional teams to ensure scalable and compliant integration solutions.
- Participate in functional design sessions and provide technical leadership for ServiceNow CMDB solutions.
Required Skills & Experience :
7+ years of proven experience in ServiceNow development and administration.Strong expertise in ServiceNow CMDB, and Integration with third-party tools and systems.Deep understanding of the CMDB data model, dependencies, and relationship mapping.Advanced scripting capabilities using JavaScript, Glide API, Script Includes, Business Rules, etc.Proficiency in designing and managing Service Catalogs, Workflows, and Flow Designer.Hands-on experience with ServiceNow Discovery, Service Mapping, and automated CI identification.Functional and technical understanding of Application Portfolio Management (APM).Strong grasp of Cloud, SaaS, and hybrid infrastructure, and how they integrate into CMDB.Excellent problem-solving skills and ability to translate business requirements into technical solutions.Strong communication and stakeholder engagement skills.Preferred Certifications :
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) - Discovery / CMDB / APM (any relevant module)ITIL v3 / v4 Certification is a plus.(ref : hirist.tech)