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Outbound Sales Specialist

Outbound Sales Specialist

Confidential Luxury clienternakulam, kerala, in
19 hours ago
Job description

Industry : Internet / Ecommerce

Designation : Outbound Sales Quality Assurance & Improvement ( Pre and Post sales)

Industry - D2C Luxury Jewelry Global brand

This role will require you to :

Key Responsibilities

  • Conduct outbound calls to existing customers for upselling, cross-selling, and promoting loyalty programs.
  • Call prospective leads generated via SEM, social ads, referrals, and brand campaigns.
  • Develop a deep understanding of Angara’s products and personalization options to provide tailored recommendations.
  • Handle high-value customer conversations with professionalism and empathy.
  • Collaborate with CRM and marketing teams to execute outbound campaigns.
  • Maintain detailed records of customer interactions and outcomes in CRM tools.
  • Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift.
  • Provide feedback from customer interactions to marketing, product, and operations teams.

Required Skills & Competencies

  • Excellent communication skills in English (verbal and written).
  • Prior experience in outbound sales, inside sales, telesales, or luxury customer service.
  • Ability to build rapport, consult, and influence buying decisions.
  • Comfort with high-ticket sales conversations (average orders $1,000+).
  • Proficiency in CRM systems, call tools, and reporting dashboards.
  • Resilience to handle rejection and persistence to follow up effectively.
  • Understanding of USA customer expectations and buying behavior.
  • Qualifications

  • Bachelor’s degree preferred (Business, Marketing, or related field).
  • 2–4 years of outbound sales or telesales experience (luxury / high AOV preferred).
  • Proven track record of meeting or exceeding sales targets.
  • Performance Metrics

  • Outbound call volume & quality.
  • Conversion rate (prospects to orders).
  • Repeat revenue generated from existing customers.
  • Average Order Value uplift.
  • Customer satisfaction (CSAT / NPS scores).
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    Sales Specialist • ernakulam, kerala, in

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