Senior Manager - Quality

Own plant and vendor quality to ensure products meet statutory and business standards, reduce COPQ / Defect rate, strengthen supplier capability, ensure regulatory compliance (BIS / BEE), and deliver timely MIS, audits and customer complaint closure.

Role & responsibilities :

• Strategy & leadership : Define and deploy quality strategy; build quality culture (Quality Circles / QC stories); own vendor quality governance and vendor Quality Manual revisions. Lead teams of plant and vendor quality.
• Plant quality : Monitor process control, validate process parameters, run plant product audits, support NPD quality and NPD on-time launch, monitor and ensure Plant quality parameters as per target (IQC / PQC / PDI)
• Vendor quality & development : Plan / execute vendor Qualification audits, process audits, Plan / execute improvement initiatives at Vendors, conduct strategic vendor reviews.
• Supplier performance : Plan / execute supplier Qualification audits, Drive initiatives to improve supplier performance.
• Continuous improvement : Identify and lead COPQ / Defect reduction projects. Drive quality transformation projects.
• Customer complaints & Defective inspection : Manage complaint lifecycle RCA, CAPA within stipulated timeline; Oversee Market defective inspection of South region, coordinate with Vendors for defective materials settlement
• Data analysis : Deep dive in data, identify gaps and come up with improvement areas and action plans / projects. Drive them using Six Sigma, Lean manufacturing methodology.
• Audits & compliance : Ensure 100% compliance to BIS / BEE; face external audits and ensure Zero NCs; Plan / execute internal audits.
• MIS & reporting :  Deliver timely data-driven quality MIS / TQM reports; maintain documentation for process changes and corrective actions.

Key KPIs :

Preferred candidate profile :

Skills Required

Quality strategy & leadership, Plant quality management, Vendor & supplier quality development, Continuous improvement & COPQ reduction, Regulatory compliance & audits, Data analysis & MIS reporting