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Manger - IT Infra and Support

Manger - IT Infra and Support

Adani Airport Holdings LtdIndia
4 days ago
Job description
  • Purpose / Objective
  • The position is responsible to ensure seamless IT operation at Asset. The incumbent for the role will ensure System security, Network performance and availability, Budgeting & Procurement and Service desk management.

    • Description for Internal Candidates
    • Key Responsibilities of Role
    • Integrated Operations Management

    • Adopt and implement IT polices at the site in alignment with the business direction and Adani ITIL framework
    • Ensure ongoing compliance to IT policies and protocols & get sign-offs for any exceptions or non-compliance
    • Establish and maintain backup / recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework
    • Systems, Application & Networks Availability & Performance and Operations Review

    • Lead effective deployment of IT assets, systems, procedures and processes with respect to consistency, reliability and effectiveness
    • Oversee performance and capacity of site IT services and solutions and ensure adherence to IT service level agreements; Resolve and escalate issues in case of non-adherence
    • Evaluate and report service-level attainment at the site as per established frameworks and metrics; Escalate issues where necessary
    • Conduct partner performance reviews from an operational perspective with respect to agreed SLAs and escalate deviations if any; Provision adequate partner support for smooth operations
    • Lead development / up-gradation of site IT systems, procedures & processes to cater to evolving needs and enhancing effectiveness and efficiency of operations
    • Security Operations & Disaster Recovery Management

    • Implement processes and systems for maintaining security of IT solutions and services in line with standard operating procedures
    • Ensure prompt resolution / escalation of security incidents; Record and maintain log of security incidents and exception handling
    • Establish and maintain backup / recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework
    • Demand Management & Procurement

    • Facilitate demand management analysis by capturing demand for infrastructure / application related IT services and solutions at the site and identifying consumption patterns
    • Implement the sourcing plan for the BU and timely raise of PRs for procurement of site assets / applications
    • Service Desk & Incident Management

    • Manage IT incidences, inquiries / requests by users of site IT services; Ensure resolution within established TAT levels; Consult business team / group COEs and collaborate with external partners to resolve issues as and when required
    • Infrastructure / Applications Management

    • Ensure maintenance of IT hardware (Network, Server Architecture and Inventory) applications and systems at the site-level
    • Ensure all IT related documentation is well maintained at the site (User Manuals, Operations guides etc.)
    • Monitor the validity of site-related infrastructure, applications and systems licenses and ensure timely renewal
    • Drive rationalization of site application / infrastructure inventory in adherence to the inventory management directives and in consultation with BU / group team
    • Project Management

    • Drive site IT projects with respective partners and internal stakeholders in a collaborative and time bound manner; Escalate issues if any in a timely manner and ensure that requisite support is provided
    • Ensure smooth execution of all phases of project life cycle at the site level ( site design requirements / testing / implementation / knowledge transfer)
    • Facilitate SME training / transition interventions at the site in collaboration with partners and conduct knowledge transfer success measurement
    • Deploy new IT services and solutions at the site and understand the traction and level of approval from the users for the same; Analyze the adoption of IT services and solution by customers, ensuring that customers' expectations are met
    • IT Security - Risk Management & Audits

    • Implement information security, privacy and data protection controls (people / process / technology) to adequately mitigate security risks and provide feedback on their effectiveness
    • Facilitate internal & external IT audits as per the BU defined framework; Implement recommendations based on audit report findings for the site in order to bridge the gaps and ensure compliance
    • Security Awareness & Compliance

    • Drive site adherence to IT security framework, policies and guidelines
    • Receive undertaking from every employee to abide by the latest IT security policy
    • Run awareness initiatives (workshops, online teasers, mailers etc.) to spread awareness about IT security policy across the site
    • Governance Compliance & Assurance

    • Implement governance systems and processes at the site in alignment to the governance framework
    • Track and ensure IT budget adherence at the site level; Timely report budget overruns if any
    • Track site-level IT performance metrics and frameworks and IT service levels and ensure adherence to defined standards / SLAs
    • Project Governance

    • Track progress of site projects with respect to adherence to the established Project Management Methodology
    • Contract Management and Partner Engagement

    • Track partner performance and service levels at the site basis established SLAs and report the same to the business IT team in a periodic manner; Report noncompliance if any
    • Facilitate partner road shows / POCs at the site as directed by the business IT team and update the business IT team on corresponding value addition
    • Committees & Councils

    • Partner with business IT team and other site IT heads in periodic review meetings; Share / gather insights regarding resolution or discuss preventive plans for chronic issues and critical incidences
    • Customer Feedback

    • Seek active feedback and document internal customer satisfaction levels from site IT perspective, as per group / business protocols; Analyse feedback, generate reports and communicate results to concerned stakeholders
    • Qualifications and Experience
    • EDUCATIONAL QUALIFICATIONS :

    • Bachelor's Degree in Engineering, Computer Science, Information Technology or related field from a premier institute is required
    • Expert certification from leading industry bodies / companies / academic institutions / etc. in relevant areas is a plus
    • RELEVANT EXPERIENCE :

    • 15+ years in Networks & Messaging in a strategic IT outsourcing operating model, where progressive growth has been demonstrated
    • Prior experience in fast paced project teams, working under pressure and adhering to deadlines
    • Prior experience in managing a large infrastructure portfolio (including Networks & Messaging) in the backdrop of a large IT transformation program
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