Assistant Manager - Service SupportConfidential • Delhi, Delhi NCR
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Assistant Manager - Service Support
Confidential • Delhi, Delhi NCR
30+ days ago
Job descriptionBachelor's in Computer Science or a related field Technical knowledge of IT hardware Previous experience in a customer service or support role, preferably in the IT hardware industry Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner Problem-solving skills with a customer-first mindset Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude
Key Responsibilities :
- Responsible for overall region / area for customer satisfaction
- Handle corporate customer queries related to Acer products through phone, email, and chat
- Provide clear, accurate, and timely solutions to customer support issues
- Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution
- Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels
Qualifications :
Skills Required
Problem Solving, Customer Support, Itil Framework, Data Analysis, Process Improvement, Team Leadership, Service Management, Technical Documentation
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Assistant Manager • Delhi, Delhi NCR
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