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Customer Service Rep
ConfidentialThiruvananthapuram / Trivandrum, Chennai25 days ago
Job descriptionHigh school diploma or equivalent; bachelors degree preferred Proven experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving abilities with a customer-centric approach Ability to multitask, prioritize, and manage time effectively
What you will be doing
- Responding promptly to customer inquiries via phone, email, or chat
- Providing accurate information about our products, services, and clinical trial processes
- Assisting customers with order placement, account management, and issue resolution
- Liaising with internal teams to address customer concerns and escalate complex issues as needed
- Maintaining detailed records of customer interactions and transactions
Your profile
Skills Required
Customer Service, Interpersonal Skills, customer centricity, Communication
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Customer Service • Thiruvananthapuram / Trivandrum, Chennai