Change Implementation Engineer- IOS

Job Description

Change Implementation Engineer - IOS

Responsibilities :

• Actively monitor the work order queue and ensure all change requests are attended to during on-duty (shift). Make an initial assessment and clarify with the customer if necessary.
• Remotely perform configuration updates on network equipment in the production environment based on requirements stated in the agreed implementation plan.
• Advising on chnge design solutions validating and verifying the design as part of the peer-review process and ensuring it delivers right the first time AND on time.
• Keep customers and other stakeholders well informed of technical risks issues and advise on corrective measures.
• Proactively engage and communicate well with change owner on-site support (internal and vendor) and end-user (on-site client) to ensure the success of the change implementation
• Carry out testing with customers to ensure their requirement is met before finalizing the change process
• Responsible for making sure that the change plan is correctly implemented as per the agreed implementation plan
• Ensure proper handling of change tickets based on change management principles and due diligence adhering to respective processes and procedures.
• Document technical and process lessons learned and share those lessons with team members to enable continuous improvement consistency and excellence in quality
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Directly responsible for the correct and timely analysis of the Change Implementation Phase as described in the Desk Level Procedure documents.
• Directly responsible for correct and timely execution of the Change implementation phase of the change.
• Directly responsible for the proper and timely follow-up and execution of all email correspondence arriving in the GCMC CIT functional mailbox (rotary).
• Understand the escalation matrix for change implementation and configuration preparation and follow the escalation process when needed.

Required Skills / Behaviour :

Key Skills

Academics,Apache Tomcat,Dcom,Fabrication,Banking & Finance,Filing

Employment Type : Full Time

Experience : years

Vacancy : 1