Sr. Spec. DDIT US&I Svc.Mgt D&A Operations

Role- Sr. Spec. DDIT US&I Svc.Mgt D&A Operations

Seeking a highly skilled and experienced Senior Specialist to join our DDIT US&I D&A Operations team. This role will support Novartis commercial AI / ML / LLM / GenAI operations and ensure the successful deployment of digital platforms and services at scale to deliver our digital strategy. Additionally, we are looking for someone who can contribute to project management (PM) and operations (Ops) activities. The person is expected to

• Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as
• Operational Quality Management oversight along with continual service improvement and supplier
• operational governance -Govern the service operations, service transition, quality, compliance, and
• audit readiness of services delivered often on 24X7 basis as per shifts.
• Manage a service operation with standardized services, processes, and tools to provide efficient,
• high quality services -Meet customer and internal IT service levels and proactively drive
• continuous service improvement collaboration with the Service excellence team of the Function
• Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.
• Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs

Job Description

We are seeking a highly skilled and experienced Senior Specialist to join our DDIT US&I D&A Operations team. This role will support Novartis commercial AI / ML / LLM / GenAI operations and ensure the successful deployment of digital platforms and services at scale to deliver our digital strategy.

Key Responsibilities :

Qualifications :

Key performance indicators :

Minimum Requirements :

Work Experience :

Skills Required

Operational Excellence, Performance Management