Servicenow Lead

Essential Job Functions :

• Design, develop, and customize applications across the ecosystem (ITSM, ITOM, SPM, custom apps) to support AI-enhanced workforce capabilities.
• Build end-to-end components :
• Backend : Flow Designer, Script Includes, Business Rules, APIs (REST / SOAP), data models
• Front-end : Service Portal, Now Experience UI Builder, React-based components
• Integrate external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational experiences.

AI & Agentic Workforce Enablement

• Architect and implement autonomous AI agents within
• , including AI-driven Scrum Masters capable of sprint planning, backlog refinement, velocity tracking, and reporting.
• Develop intelligent automation features such as adaptive recommendations, self-learning behaviors, and dynamic workflow execution.
• Leverage LLMs, machine learning models, orchestration engines, and automation frameworks to emulate human reasoning and task completion.

Agile Collaboration

• Collaborate with business stakeholders, Scrum teams, and technical owners to translate requirements into scalable technical solutions.
• Participate in Agile ceremonies and contribute to backlog refinement, sprint planning, and product demos.
• Support AI-driven automation for sprint analytics, risk detection, and forecasting.

Qualifications : Required Skills

• 5+ years of hands-on servicenow development experience (custom apps, ITSM, ITOM, SPM).
• Strong proficiency with JavaScript, Glide API, AngularJS / React, HTML / CSS within the servicenow framework.
• Deep understanding of servicenow architecture : Flow Designer, IntegrationHub, Script Includes, Business Rules, ACLs, CMDB.
• Full stack development expertise—front-end UI / UX and server-side logic.
• Experience integrating servicenow with AI / ML systems, LLMs, chatbots, or automation platforms.
• Demonstrated ability to build autonomous workflows and intelligent automation at scale.
• Strong knowledge of Agile / Scrum methodologies and their application within client projects.
• Excellent communication and problem-solving skills, with the ability to translate complex concepts for diverse audiences.

Preferred Qualifications

• Experience with DevOps toolchains (Git, Jenkins, CI / CD for ServiceNow).
• ServiceNow certifications such as CAD, CIS (ITSM / CSM / ITOM), or micro-certifications (IntegrationHub, Predictive Intelligence).
• Background in agent-based AI systems or autonomous digital workforce solutions.