Technical Sales Support Engineer

TITLE : Application Engineer – MEA & RoA

BUSINESS : Industrial Pumps MEA & RoA

LOCATION : Thane, India

DIRECT REPORTING : Manager Technical Sales

POSITION DETAILS

Position Summary

This position takes end-to-end responsibility from receiving inquiries through techno-commercial quote creation to handover for order processing. To achieve this, the application engineer collaborates cross-functionally with different external and internal functions and stakeholders. He or She acts as a trusted advisor to customers in all subjects regarding Pump and Application Engineering. In addition, continuous improvement and development of internal standards, processes and tools is part of this role.

Principal Activities

Reviews and clarifies customer requirements and propose a solution based on the product portfolio considering the technical and commercial framework

Leads expert discussion on plant system configuration and design with the customer and gives advice in terms of technical parameters, system design, material selection, sealing technology, accessories, etc. considering technical and commercial aspects of proposed solutions

Details the preferred technical solution in cooperation with internal and external interfaces considering commercial aspects

Elaborates complete technical and commercial quotations. Revises quotation based on feedback / modifications from customer during quote phase and order execution

Supports field sales team and other sales channels in project negotiations, frame agreements and trade shows

Supports regional teams with technical expertise for special pumps and applications

Initiates and conducts trainings in pump and application technology

Interaction with customers over phone, email and physical visit if necessary to understand application requirements

Contributes to operational excellence within the organization through continuous improvement of processes, standard and tools.

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

Excellent English language skills

Hands on experience of work in MS office programs, SAP and Microsoft Dynamics CRM

Customer-oriented, Positive and Communicative Personality

Education & Experience

Bachelor of Engineering or equivalent education and 3 plus years experience in Application engineering or Sales support and of complex and consultancy intensive products

Technical experience in rotating equipment or fluid handling equipment would be ideal to have