Cloud and DC Infrastructure Managed Services Lead

Job Description

Job Description

We are seeking a dynamic and experienced Cloud and Data Centre (DC) Infrastructure Managed Services Lead to establish and run a managed services in a startup-like environment. The role requires strategic leadership, operational execution, and business acumen to build, scale, and sustain a managed services offering. The ideal candidate will possess strong technical expertise in cloud and data centre infrastructure, coupled with proven experience in business development and operations

Key Responsibilities :

• Oversee end-to-end service delivery, ensuring adherence to SLAs and customer satisfaction
• Managed services will include cloud infrastructure, data center operations, and network services.
• Build and lead a high-performing operations team who can provide 24x7 Service-support across public (AWS, Azure, OCI, GCP), private (DC infrastructure) and hybrid clouds
• Manage the teams performance and capabilities to support dynamic client requirements and multiple platforms and technologies
• Build a team of technical experts, including cloud engineers, network engineers, and system administrators to provide L1, L2 or L3 support
• Foster a culture of innovation, collaboration, and continuous improvement.
• Build strong relationships with customers, understanding their unique needs and expectations. Proactively address customer concerns and issues and status reporting on the service performance
• Drive the adoption of automation tools for provisioning, monitoring, and incident resolution.
• Implement ITSM tools and platforms to streamline service delivery.
• Identify and develop new service offerings, such as hybrid cloud management, FinOps, and advanced monitoring.
• Manage the financial performance of the managed services business, including budgeting, forecasting, and cost optimization.
• Establish and maintain strategic partnerships with technology vendors and service providers.
• Evaluate and adopt emerging technologies to enhance service offerings.
• Engage with clients as a trusted advisor to understand their needs, resolve escalations, and ensure long-term partnerships.
• Contribute to pre-sales efforts by providing solution inputs, presentations, and proposals for managed services deals.

Requirements

Must

Good to have

Requirements

10+ years of relevant experience in IT infrastructure, cloud, and managed services, with at least 3-5 years in a leadership role.