CRM / CE Practice Head

About Our Client

This is an opportunity to work with a large organisation known for its expertise in providing technology-driven solutions to clients in the professional services industry. The company values innovation and is committed to delivering high-quality services to its clients.

Job Description

• Develop and customise MS Dynamics 365 CRM solutions to meet client requirements.
• Collaborate with cross-functional teams to gather and analyse business needs.
• Optimise CRM processes to improve operational efficiency and client satisfaction.
• Provide technical support and troubleshoot issues related to the CRM system.
• Ensure the integration of MS Dynamics 365 CRM with other business applications.
• Create and maintain comprehensive documentation for system configurations and processes.
• Conduct user training sessions to enhance adoption and utilisation of the CRM platform.
• Stay updated on the latest developments and best practices in MS Dynamics 365 CRM.

The Successful Applicant

A successful MS Dynamics 365 CRM professional should have :

• A degree in Computer Science, Information Technology, or a related field.
• Proven expertise in designing and implementing MS Dynamics 365 CRM solutions.
• Strong understanding of CRM customisation and integration processes.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Experience in the professional services industry, especially accountancy practices, is a plus.