Cluster Sales Manager

Designation - Cluster Manager - Apple Imagine

Work Location - Bangalore

Candidate preferred with MBA from Premium Institute

About the Company : With a rich legacy spanning over two decades in enterprise and premium retail, Ample stands as a forefront technology and premium retail leader in India. Our enterprise business addresses the intricate technology needs of corporate clients, while our retail outlets cater to the individual consumer's desires.

A trailblazer in IT retail, Ample introduced Imagine in 2004, India's pioneering store dedicated to all things Apple. Our retail footprint extends across India through more partnerships with esteemed brands like Bose, Under Armour,ASICS & LEGO. Presently, we operate a network of 100+ stores spread across 30 cities, serving the diverse needs of over 1 million retail customers. In the enterprise domain, we deliver comprehensive end-to-end device lifecycle management and tailored technology solutions to a clientele exceeding 1500 customers. By merging innovation with profound industry expertise, Ample provides clients with bespoke solutions, empowering them to attain a competitive advantage in their respective business landscapes.

Cluster Strategy implementation

Develop and drive implementation of strategies, goals and plans for the cluster, to achieve revenue targets and ensuring adherence by each store

Conduct thorough market and competition analysis for the cluster, providing insights and recommendations to the leadership team to make strategic decisions

Identify opportunities and threats, and implement approved actions to enhance competitiveness.

Provide support in implementation of strategic projects in the cluster

Provide required support to the business development team for market expansion

Store performance management

Collaborate with store managers to develop and manage budgets, ensuring financial targets are met

Monitor and analyse store metrics, and take corrective actions

Provide guidance and support to store managers in store management and effectively executing store initiatives.

Provide inputs to the marketing team to develop effective promotional campaigns / BTL activities for the cluster / store. Monitor and evaluate marketing activities for effectiveness and provide feedback

Provide inputs to Planning and participate actively in inventory meetings.

Operational Excellence

Drive strict adherence to Standard Operating Procedures (SOPs) across all stores within the cluster

Provide inputs to update SOPs as needed, fostering continuous improvement in operational efficiency

Undertake daily store visits. Conduct audits, observe and review store ambience, service and adherence to SOPs

Ensure store processes including checklists, store opening / closing, grooming standards and financial compliances are followed

Provide timely resolutions of escalated issues of the store

Analyse and ensure gaps from audit results are addressed at each store

Oversee stock planning and inventory management for the entire cluster

Collaborate with cross functional teams to get the necessary support and resolutions to meet store targets

Customer Experience

Drive the implementation of consistent customer experience standards across all stores within the cluster

Gather and analyze customer feedback to continuously enhance service quality and customer experience

Team Leadership

Build high performing, motivated and competent teams across multiple stores within the cluster

Ensure the store hiring plan is fulfilled. Actively participate in store hiring decisions

Ensure training and grooming of store staff as per the store standards

Provide ongoing coaching, training, mentorship, and performance feedback to drive continuous improvement of the store teams

Spot high performance and potential store staff and facilitate their career development

Knowledge, Skills, Experience and Behavioural competencies

Experience - 5 to 10 yrs. MBA from Premium College Preferred

Excellent knowledge of the retail domain, market, trends, competitions and consumer behavior

Demonstrated success in implementing and optimising operational processes to drive efficiency and effectiveness in a store

Proven ability to troubleshoot operational challenges and implement effective solutions

Ability to effectively collaborate and communicate across different departments of the organisation

Experience in implementing initiatives to enhance customer experience

Ability to analyse and interpret data