Customer Service Representative (Technical Support)

Overview :

ARDEM is seeking a Customer Service Representative with strong technical understanding to support customer inquiries, process orders, and manage service tickets through Zendesk.

Key Responsibilities :

• Handle customer queries through Zendesk and provide timely, accurate responses.
• Review engineering drawings, layouts, and specifications to process customer orders and submittals.
• Enter and maintain order details in the system with high accuracy.
• Prepare and share reports, documentation, and customer updates.
• Work with internal teams to resolve issues and ensure customer satisfaction.
• Retrieve technical and product-related information as needed to support customer requests.
• Manage multiple tasks in a deadline-driven environment.

Requirements / Computer Skills :

Qualification Required :

Preferred Background :

Additional Requirements

This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements :