Cyara Tester

Key Responsibilities :

• Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.
• Execute functional, regression, and performance testing on contact center applications.
• Validate end-to-end customer journeys across multiple channels.
• Identify and report defects, track issues, and verify fixes.
• Work closely with developers, business analysts, and CX teams to ensure system quality.
• Support test automation , CI / CD integration, and workflow optimization.
• Participate in requirement analysis and design discussions for new customer experience implementations.

Required Skills & Experience :