Manager, ServiceNow Development and Operations

About Albertsons Companies Inc. :

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers’ problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons Companies India :

At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company’s technology journey to support millions of customers’ lives every day.

At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

Position Title : Manager Engineering

Job Description :

Roles & responsibilities :

• Lead, manage and coach your team of ServiceNow developers and engineers, developing top talent and creating an attractive proposition for employees and external hires.
• Collaborate with cross-functional teams to align platform capabilities with business needs.
• Establish and enforce development standards, code reviews, and release management practices.
• Ensure platform performance, scalability, and security through best practices and governance.
• Translate business requirements into technical solutions and ensure timely delivery.
• Navigate and communicate seamlessly across organizational, technical, and political domains, demonstrating a deep understanding of context, stakeholder dynamics, and strategic priorities
• Serve as a voice for the team, clearly communicating its purpose and value to cultivate trust and organizational alignment
• Know how to successfully react and respond to challenges.
• Provide regular updates to leadership on project status, risks, and opportunities.
• Think strategically and proactively anticipate future problems, needs or changes in the work
• Experience with ServiceNow modules beyond ITSM (ie. ITOM, Vuln Response, App Engine)

Experience :

Bachelor’s degree in Computer Science, Information Systems, or related field.

7+ years of experience in ITSM with at least 4 years of hands-on ServiceNow

2+ years of experience in a leadership or managerial role.

ServiceNow Certified System Administrator (CSA)

Experience with Agile methodologies and DevOps practices.

Strong understanding of ITIL framework and ITSM best practices.

Familiarity with CMDB design and discovery tools.

Strong communication, problem-solving, and stakeholder management skills.

Competencies :

Compassionate and kind, showing courtesy, dignity, & respect. They show sincere interest & empathy for all others.

Show integrity in what is done and how it is done - without sacrificing personal / business ethics.

Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions

Team-oriented, positively contributing to team morale & willing to help.

Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally

Think strategically and proactively anticipate future problems, needs or changes in the work

Skills Required :

ServiceNow

ITSM, ITBM, ITOM or any other Module

Frontend technologies - AngularJS

Experience with Agile methodologies

2+ Team handling / Managerial exp

Familiarity with CMDB design and discovery tools.

Strong communication, problem-solving, and stakeholder management skills.