Manager- Inside Sales (Tele-Calling Operations Manager)

Job Title : Manager- Inside Sales (Tele-Calling Operations Manager)

Location : Bangalore / Hyderabad / Vizag

Role Type : Full-time

Role Summary

The Manager- Inside Sales (Tele-Calling Operations Manager) will lead a high-performance inside-sales team responsible for converting engaged and leads into applications across all GITAM campuses. This role requires strong leadership in tele-calling operations, script optimization, workflow automation, and team performance management. The manager will act as the bridge between AI-based calling systems, CRM operations, and human counsellors to ensure high conversion rates, consistent quality of interactions, and timely escalation handling.

Key Responsibilities

• Lead and manage a 30 + member tele-calling / inside sales team to drive lead-to- application conversions across all campuses.
• Develop and refine call scripts, pitches, follow-up strategies, and school-specific sales narratives.
• Ensure smooth coordination between AI calling systems and human counsellors for high-intent lead follow-ups.
• Monitor performance through CRM dashboards, track productivity, and enforce follow-up discipline.
• Conduct regular call-quality reviews, coach counsellors, and ensure script adherence.
• Handle student / parent escalations, ensure timely resolution, and collaborate with admissions / marketing teams.

Critical Skills & Competencies

Desired Candidate Profile

Essential Qualifications