KNOWLEDGE :
- International Trade Operations – Inco terms ; Shipping, Shipment, LC, Exchange fluctuations
- Market knowledge – Cultural , Geographical
- Customer decision making knowledge journey
- CRM & Analytics
- Customer intelligence
SKILLS
Information gathering-Customer profilingInfluencingCommunicationNegotiationMulti taskingListeningTRAITS IDENTIFIED FOR THE POSITION :
ResponsivenessExplorativeAdaptabilityCOMPETENCIES IDENTIFIED :
Business acumenPlanning and result orientationCustomer CentricityInfluencing and persuasionTeam Work Conflict managementAnalysis and problem solvingPartnering and collaborationProcess and detail orientationCreative thinking and explorationSystems thinking and designDETAILED JOB DESCRIPTION :
Customer mapping : Identify opportunities to sell a product / service best suited the needs of clients.Understanding the customer from business point of view, identifying the point of contacts to crack the deal,maintaining client contact dataSolution Designing : Need identification & understanding the problem statement and propose suitable solution to the clientEnsure timely collectionClient Communication : Making technical presentations and demonstrating how a product will meet client needs, solving client problems throughout the process / projectClosing the deal : Analysing cost & sale, Negotiating contract terms and closing sales by agreeing terms and conditionsMIS : Preparing timely reportsQuotation follow ups and timely updation in CRMProjecting A1's reach by participating in promotional eventsInterdepartmental coordination & collaboration : Coordination with Sales Support, Estimation, Purchase, Accounts, Logistics as well as Plants people for smooth execution of the projectImporter Liaison : Understanding client's requirements as regards quality, labelling, packaging, packing and markings on the export products as well as delivery goods. Keep up with ever changing Government Policies and Tariffs on Importation of GoodsKEY RESULT AREAS :
Sales targetCollectionRetention of old customers and making newcustomersProcess AdherenceSpecificationSkills Required
Sales, Crm