Senior Business Insights Manager
TaskUsGulbarga, IN18 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • Gulbarga, IN
Related jobs
Full-time, full remote position.In this role, you will independently plan, execute, and optimize PPC strategies to maximize visibility and sales.
Responsibilities include advanced keyword research, ...Show moreLast updated: 30+ days ago
![Senior Growth Analyst [T500-21020]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Talent500)
- Promoted
Business Risk Manager (Savings)
RevolutGulbarga, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 17 days ago
- Promoted
Senior Solution Consultant
ComplianceQuestGulbarga, IN Solution Consultant plays a critical role in the success of the Implementation Services team.Solution Consultant is to provide product recommendations and configurations, ensuring proactive communi...Show moreLast updated: 30+ days ago
- Promoted
Market Insights Manager
NetradyneGulbarga, IN We are seeking a highly analytical and collaborative.In this role, you will be the go-to expert for regional, industry, competitor, and target persona intelligence, directly supporting our growth m...Show moreLast updated: 30+ days ago
- Promoted
Project Manager
v4c.aiGulbarga, IN We are seeking an experienced Program Manager with a strong background in SalesForce to lead the planning, execution, and delivery of complex technical projects within our organization.The ideal ca...Show moreLast updated: 30+ days ago
- Promoted
Business Risk Manager (Technology)
RevolutGulbarga, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 30+ days ago
- Promoted
Senior Amazon PPC Manager - Remote
Italian CraftoryGulbarga, INRemote
- Promoted
Manager - Investor Relations & Corporate Development
PazagoGulbarga, IN Pazago transforms the export experience, making each export order faster, more efficient, and stress-free.With streamlined processes and complete visibility, exporters save time, cut costs, and gai...Show moreLast updated: 29 days ago
- Promoted
Analyst (Investment Banking / Buy-Side Experience Required)
ArcanaGulbarga, IN Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk.We’re rethinking the tools institutional investors rely on—and we’re hiring analys...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager - Strategic Partnership
GEDU ServicesGulbarga, IN Partnership Development & Management.Identify, initiate, and formalize partnerships with Indian colleges and universities.
Negotiate MoUs and articulation agreements for student progression, twinnin...Show moreLast updated: 30+ days ago
- Promoted
Senior Data Scientist
Mitchell Martin Inc.Gulbarga, IN Include but are not limited to the following : .Apply machine learning, deep learning, and artificial intelligence techniques.
Use advanced analytics methods to extract value from business data.Perfor...Show moreLast updated: 30+ days ago
- Promoted
Senior Growth Analyst [T500-21020]
Talent500Gulbarga, IN Talent500 is hiring for one of its clients.Careem is the internet platform for the greater Middle East region.A pioneer of the region's ride-hailing economy, Careem is expanding services across its...Show moreLast updated: 8 days ago
- Promoted
Senior Accountant for eCommerce business
Soothing HomeGulbarga, IN We are a fast-growing eCommerce company specializing in direct-to-consumer home products.We're seeking a Professional Accountant to keep track of company expenses, cash flow, inventory, and profit....Show moreLast updated: 30+ days ago
- Promoted
Senior Bid Manager
TagGulbarga, IN Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Investment Professional
SLKGulbarga, IN Job Description – Senior Investment Professional.Senior Investment Professional.Remote work based in India (Full-Time).SLK is a specialist climate change and healthcare advisory firm dedicated to a...Show moreLast updated: 15 days ago
- Promoted
Senior Finance Manager
MashreqGulbarga, IN Manage independently the Finance and Planning of Technology & Legal Group including Overseas.Discharge the Finance responsibilities of Technology & Legal Group centrally for both UAE & Overseas geo...Show moreLast updated: 18 days ago
- Promoted
Business Development Lead
Thalamus AIGulbarga, IN Location : Remote (India-based candidates working US hours).Thalamus AI is a prompt-based, multi-agent platform built for enterprises to streamline response management for RFPs, bids, questionnaires...Show moreLast updated: 30+ days ago
- Promoted
Sr. Operations Executive
HINDCO Consulting ServicesGulbarga, IN Manage day-to-day operations of the business related to specific task and business function assigned.Collaborating with various teams to facilitate seamless communication and operational alignment....Show moreLast updated: 18 days ago
- Promoted
Manager - Omnichannel
Axtria - Ingenious InsightsGulbarga, IN We are seeking a seasoned Omnichannel Analytics & Insights Manager to lead the evaluation and optimization of omnichannel campaigns for U.
Lead customer-facing analytics engagements, managing stakeh...Show moreLast updated: 8 days ago