End user computing (EUC)

Greetings from Future Focus Infotech!!!

We have multiple opportunities for End user computing (EUC)

Exp : 4+yrs

Skills :

• Hands on working experience of L2 End User Computing / Desktop Support.
• knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office / Microsoft 365.
• L1 Administration of Windows Server 2012 & 2016
• Operating systems installation, maintenance, imaging & security patching
• Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing / scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Asset & inventory management
• Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.
• SLA Management, MIM, VIP User Support
• Vendor Management
• Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
• Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
• ITIL Foundation Certified and expertise in ITIL processes.

Location : Mumbai

Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client.

A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL : www.focusinfotech.com)

Skills Required

Euc, Windows Active Directory, End User Computing