Receptionist

Company Description

Nexus Lighting , established in 2014 in Chennai, is a leading LED lighting company and integrated lighting solution provider. Known for our innovation and high-quality products, we offer a wide range of LED luminaires at cost-effective prices.

Our team of passionate technical staff and designers, supported by advanced technology, has earned us an excellent reputation among architects and designers. With a commitment to improving quality of life through lighting, Nexus continues to expand its presence in the market.

Role & Responsibility

Receptionist & Experience Centre Coordinator

1. Front Office & Client Handling

Warmly welcome and attend to walk-in clients, architects, interior designers, and HNI customers.

Maintain professional communication and hospitality standards to ensure every visitor feels valued.

Manage visitor appointments, maintain the front desk logbook, and guide clients to the right person / zone in the centre.

Answer incoming calls, WhatsApp, and emails promptly and direct them to respective departments.

Handle client inquiries about products, services, or appointments.

2. Client Experience & Relationship Support

Assist the sales / design team by offering refreshments, brochures, or guiding clients through the showroom experience zones.

Note down client feedback and share it with management.

Ensure smooth flow of meetings / demonstrations for architects, designers, and project clients.

Support in hosting showroom events, seminars, and workshops.

3. Facility & Team Coordination

Supervise housekeeping and security staff, assign duties, and ensure cleanliness & security standards are maintained.

Monitor upkeep of lighting displays, sample zones, reception area, pantry, washrooms, and meeting rooms.

Report any facility maintenance issues (lighting faults, furniture, air-conditioning, etc.) to the admin / management.

Maintain inventory of office supplies, refreshments, brochures, and stationery.

4. Administration & Operations

Maintain attendance of housekeeping and security staff, ensuring discipline and punctuality.

Keep a record of client visits and share daily / weekly reports with management.

Support the sales team with basic administrative work (e.g., printing quotations, scheduling follow-ups).

Coordinate courier services, mail handling, and external vendor visits.

5. Additional Value-Adding Roles (Optional but useful for growth)

Assist in social media coordination by capturing client visit moments / events for marketing.

Handle basic CRM entry (logging client details, follow-ups, and inquiries into software / Excel).

Help in event planning (product launches, client evenings, Saturday activities).

Serve as a bridge between management and support staff, ensuring smooth communication.

Qualifications

Proficiency in Receptionist Duties and Clerical Skills

Excellent Customer Service skills

Ability to work independently and in a team environment

Basic computer skills and proficiency in MS Office

Strong communication & hospitality skills

Ability to multitask and handle HNI clients with patience & professionalism

Leadership skills to guide housekeeping / security staff