Technical Client Delivery Manager

Job Description

We are looking for a dynamic Delivery Manager to lead the Hyderabad delivery team while working with colleagues across the UK to ensure seamless global execution.

This role will champion the functions, driving operational, compliance, and

continuous innovation.

The ideal candidate will demonstrate technical proficiency, and a client-first approach, while effectively managing team dynamics, boosting morale, and transforming processes through automation and best

practices.

Key Responsibilities:

• You will be #LI-hybrid based in Hyderabad and reporting to Director - Delivery
• Manage and mentor the Hyderabad delivery team of approximately 30-40 FTEs, fostering a culture of accountability, collaboration, and continuous improvement to meet operational excellence
• You will work seamlessly with colleagues across the UK to ensure alignment of goals, seamless coordination, and consistent delivery standards.
• Act as the delivery champion for ensuring strict adherence to Experian's methodologies, governance frameworks, and quality benchmarks.
• Continuously identify process gaps, implement improvements, and drive compliance to enhance efficiency and maintain robust delivery practices.
• Establish project councils, monitor progress, manage risks, and ensure projects are delivered on time, within scope, and within budget while maintaining transparency with stakeholders.
• Lead initiatives to modernize workflows by spotting opportunities for automation and efficiency gains, driving innovation across delivery processes.
• Apply technical expertise to support delivery excellence, with preferred experience in SQL and Python to enable data-driven decision-making and process optimization.
• Leverage domain knowledge in credit bureau, financial data, or related areas to strengthen delivery quality and provide informed solutions to clients.
• Maintain a client-first approach in all interactions and deliverables, ensuring that customer success and satisfaction remain at the core of every project.
• Drive team engagement through career development, recognition programs, and collaborative initiatives that build morale.

Qualifications

• 12+ years of relevant Industry experience
• Bachelor's degree in business, IT, or related field.
• Proven experience in delivery management or project leadership roles.
• Technical proficiency in SQL and Python (preferred).
• Knowledge of credit bureau or financial data domain (preferred).
• Hands-on experience with Agile methodologies and structured project lifecycle management.
• Strong project management capabilities with exceptional documentation skills.

Why Join Us?

• Be part of a global delivery ecosystem impacting millions of customers.
• Drive innovation and automation
• Collaborate with world-class teams across geographies.
• Enjoy Experian's award-winning culture focused on diversity, inclusion, and employee well-being.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Global Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

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