Client Support Associate
ConfidentialVadodara, India8 days ago
Job descriptionAct as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions Ensure a smooth and satisfying client experience through proactive communication and problem-solving Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery Gather client feedback and share insights to help optimize our support processes and product offerings 1–3 years of experience in a technical support role Experience in a SaaS environment highly preferred Comfortable working Pacific Time Zone hours Familiarity with helpdesk ticketing systems (ZenDesk is a plus) Strong troubleshooting and analytical skills Excellent written and verbal communication Collaborative mindset with internal and external stakeholders High energy, professional attitude, and the ability to work independently Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus Eagerness to learn, grow, and adapt in a fast-paced tech environment
What We Offer :
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing :
What We Expect You To Have :
Skills Required
zendesk, Saas, Accounting, Audit, Excel
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Client Support Associate • Vadodara, India