Allocations Associate

Job Description

As a key member of our team, this dynamic and motivated individual will play a crucial role in ensuring every booking is allocated to the best available garage and minimising customer and garage cancellations.

With experience managing complaints directly from customers in a B2C start-up environment, you will see the real impact of your efforts. If you have a minimum of 3 years experience in customer service or operations in a fast-paced environment and are proficient in written and spoken English, this could be the perfect opportunity for you.

• Assigning customer bookings to garages within our network.
• Communicating with customers whenever a booking needs to be rescheduled to ensure cancellations are avoided.
• Frequently checking in with our garage network to understand their availability to support customer bookings.
• Providing customers with updates in advance of their bookings.
• Flagging issues with garages to our Account Management team.

Required Skills and Qualifications :

This role requires an amazing individual who has strong communication skills, both written and verbal, and the ability to work well under pressure.

A successful candidate will possess excellent problem-solving skills, be highly organised and able to manage multiple tasks simultaneously.

Benefits :

This is a fantastic opportunity to join a fast-paced operations team and contribute to the growth and success of the business.

We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression.