Merchant Relationship Manager- Dubai

Role and Purpose

As a Merchant Relationship Manager at Xoxoday, you will be responsible for sourcing new merchants, managing

existing partnerships, ensuring smooth coordination, and supporting client requirements to drive business growth

through strong merchant relationships and revenue opportunities. You will work across categories such as dining,

retail, wellness, travel, and entertainment to build and enhance a client's lifestyle / discount program.

Key Responsibilities

Merchant Acquisition & Onboarding

• Generate leads, build a strong merchant portfolio, and establish long-term merchant relationships.
• Conduct daily outreach to identify and onboard new merchants, expanding the business portfolio.
• Approach merchants to secure various types of discounts / offers based on specific client requirements.
• Negotiate and agree on the best discount offer to ensure favorable partnerships.
• Oversee the seamless integration and onboarding process for merchants.

Relationship Management

external stakeholders.

Market & Competitor Analysis

Operational & Compliance Support

Qualifications & Skills

loyalty management.

entertainment, retail, wellness, leisure, and hospitality sectors.

existing client organizations.

direction and influence decision-making.

teams.

Skills Required

Relationship Management, Negotiation, operational compliance , Stakeholder Management, Communication