Senior Sales Desk Specialist

Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Sr Sales Desk Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with the company’s policies. This role provides high-level support to both internal and external sales teams to facilitate strong relationships and generate revenue for the company. This is a fast-paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations. This position reports to the Sr. Director, Sales Operations; based in Santa Clara, Ca.

Your Impact

Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members

Review and rectify escalated customer satisfaction issues due to sales errors

Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies

Develop and document business requirements for new product launches, including quoting design, testing, and field training

Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies

Monitor and enforce CRM and CPQ data integrity in support of the overall sales process

Provide sales communication and education on current processes and best practices

Answer pre and post sales questions from partners and internal sales teams

Research inquiries and assist internal and external customers

Actively support continuous process improvements relevant to the sales activities / functions

Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Qualifications

Your Experience

B.S. or equivalent degree

5+ Years of experience

Excellent written and verbal communication skills

Detail oriented, accurate and organized

Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred

Exposure to CPQ is preferred but not required

Understanding of the end to end sales process

Additional Information

The Team

Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world.

You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.