Itsm FreshserviceZensar Technologies • Jamnagar, Republic Of India, IN

Itsm Freshservice

Zensar Technologies • Jamnagar, Republic Of India, IN

2 days ago

Job description

Key Responsibilities :

Freshservice Platform Ownership

Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
Implement automation workflows, SLAs, and integrations with other enterprise tools.

Process Optimization & Governance

Design and refine ITSM processes aligned with ITIL best practices.

Ensure compliance, consistency, and continuous improvement across service management operations.

Stakeholder Engagement

Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.

Provide training and support to end-users and internal teams on Freshservice usage and enhancements.

Reporting & Insights

Develop dashboards and reports to track KPIs, SLA adherence, and service performance.

Analyze trends to identify improvement opportunities and reduce ticket resolution time.

Innovation & Integration

Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities.

Support initiatives around self-service, knowledge management, and AI-driven support.

The essential requirements of the job include :

3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.

Strong understanding of ITIL framework and service management principles.

Experience with automation, scripting, and API integrations within Freshservice.

Excellent problem-solving, communication, and stakeholder management skills.

Certifications in ITIL, Freshservice, or related platforms are a plus.

Create a job alert for this search

Itsm • Jamnagar, Republic Of India, IN

Related jobs

Service now ITSM ITOM

Tata Consultancy Services • Jamnagar, IN

TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS). Design, develop, and implement scalable ServiceNow solutions with a focus o...Show more

Last updated: 13 days ago • Promoted

Walk-In Drive - Service desk - International Voice process - Kolkata

Infosys BPM • Jamnagar, IN

Walk-In Drive @ Infosys BPM Launch Your Career in Service Desk!.Infosys Limited Plot No IIIG / 2,P.If you're looking to grow with a global leader, this is your chance to start strong!.Experience (Min...Show more

Last updated: 9 hours ago • Promoted • New!

Customer Service Representative

Finderbro • Jamnagar, IN

URGENT HIRING : International BPO Executive | Jaipur.International BPO Executive (Tech Support, Customer Service & Sales). We are actively seeking talented, English-fluent graduates for immediate joi...Show more

Last updated: 9 hours ago • Promoted • New!

ITSM Freshservice

Zensar Technologies • Jamnagar, IN

Freshservice Platform Ownership.Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Implement automation workflows, SLAs, and int...Show more

Last updated: 2 days ago • Promoted

Inbound Sales & Relationship Specialist

Dozti • Jamnagar, IN

Inbound Sales & Relationship Specialist – Dozti.Dozti is a private holding company with interests across technology, infrastructure, consumer markets, and emerging industries.We support purpose-bui...Show more

Last updated: 2 days ago • Promoted

Inside Sales Specialist

Airblack • Jamnagar, IN

Edtech, Beauty & Wellness, Banking, Insurance or related B2C.Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month.We have r...Show more

Last updated: 3 days ago • Promoted

Inside Sales Executive

Vasudha IT Solutions Pvt. ltd. • Jamnagar, IN

Pune (India) based software company established in 2010 and is actively engaged into development of software products for business, like Sales CRM, ERP, Inventory Management, Payroll Processing etc...Show more

Last updated: 30+ days ago • Promoted

Customer Service Executive

Discoveries Quintessential • Jamnagar, IN

SMFG – Personal Loan (Digital).Role : Telesales Executive / Customer Service Executive.SMFG’s Personal Loan digital process. If you have good communication skills and are looking for a stable job wit...Show more

Last updated: 30+ days ago • Promoted

IT Fresher

Jobringer ~ India’s Job Portal • Jamnagar, IN

Learn and apply various programming languages, coding practices, and software development methodologies under the guidance of senior developers. Help with testing software, identifying bugs, and res...Show more

Last updated: 20 days ago • Promoted

Service Desk

Tata Consultancy Services • Jamnagar, IN

Experience Range : 06 To 08 years.Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills. Accountable to answer customer requests an...Show more

Last updated: 30+ days ago • Promoted

IT Service Management

ISG (Information Services Group) • Jamnagar, IN

Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show more

Last updated: 11 days ago • Promoted

IT Service Management Specialist

Evlv • Jamnagar, IN

Title : IT Service Management Specialist.Sector : IT & Services Consulting.Location : Permanent Work From Home (Anywhere in India). Duration : 1 year - Renewable contract.Working Hours : Monday to Friday...Show more

Last updated: 7 days ago • Promoted

Inside Sales Executive

Policybazaar.com • Jamnagar, IN

Job Title : Inside Sales Executive.If you are interested in joining our team, please share your resume at.Education : Graduate / Undergraduate. We are looking for Sales Executives to drive customer acqu...Show more

Last updated: 9 hours ago • Promoted • New!

servicenow itom

People Prime Worldwide • Jamnagar, IN

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to wh...Show more

Last updated: 9 hours ago • Promoted • New!

Inside Sales Executive

ultraXpert Technologies Private Limited • Jamnagar, IN

Inside Sales Executive – Shreenath Global.Working Days : 6 Days | Shift : Day.Salary : ₹12,000 – ₹35,000 (Based on Interview). Convert inbound inquiries into sales.Maintain strong customer relationship...Show more

Last updated: 9 hours ago • Promoted • New!

Service Manager

SV Management Consultants • Jamnagar, IN

Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a stron...Show more

Last updated: 20 days ago • Promoted

ITSM

Tata Consultancy Services • Jamnagar, IN

Escalation point, responsible for call and notification management and first point of contact for service restoration.To work in 24 / 7 operations and project support Major Incident Management activi...Show more

Last updated: 9 hours ago • Promoted • New!

Client Services Manager

R K SWAMY Limited • Jamnagar, IN

Qualification : Graduate or PG in related fields.Actively participate in the development of Brand / Communication strategies based on clients’ sales and marketing objectives.Initiate Brand planning ...Show more

Last updated: 9 hours ago • Promoted • New!