Head of Operations

The Head of Operations will be responsible for overseeing production, kitchen operations, supply chain, logistics, and retail operations. The ideal candidate should have a strong background in F&B operations, bakery production, and multi-location management.

Key Responsibilities

1. Kitchen & Production Operations

Develop and implement Standard Operating Procedures (SOPs) to ensure consistency and efficiency in production.

Oversee kitchen workflow, inventory management, and production planning.

Ensure recipe standardisation, portion control, and quality control across all locations.

Work closely with the Executive Chef & R&D Team to optimize production processes.

Maintain food safety and hygiene standards (HACCP, FSSAI compliance).

2. Supply Chain & Procurement

Optimize ingredient sourcing and procurement for cost efficiency and quality assurance.

Monitor inventory, reduce wastage, and improve storage & logistics.

Ensure a smooth supply chain for raw materials and finished products.

3. Retail & Customer Experience

Oversee storefront operations, ensuring excellent customer service and sales performance.

Implement training programs for store managers and staff to enhance operational efficiency.

Monitor sales trends, customer feedback, and performance metrics for continuous improvement.

4. Expansion & Scalability

Develop scalable operational models for expansion into new locations.

Work with the leadership team to evaluate franchise and new store opportunities.

Optimize cost structures and operational efficiency to improve profitability.

5. Team Leadership & Training

Lead and mentor kitchen staff, store managers, and logistics teams.

Conduct regular training sessions on SOPs, hygiene, and customer service.

Foster a culture of efficiency, accountability, and innovation.

Key Requirements

• Experience : 6+ years in F&B operations, preferably in a bakery, patisserie, or multi-unit restaurant chain.
• Industry Knowledge : Strong understanding of kitchen production, supply chain, and retail bakery operations.
• Leadership : Proven ability to lead teams, train staff, and optimize operations.
• Process-Oriented : Experience in developing and implementing SOPs for food production and retail operations.
• Expansion Focused : Background in franchise operations or multi-location scaling is a plus.
• Tech-Savvy : Proficiency in using POS systems, inventory management tools, and data analytics.