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Ekloud - Salesforce Architect - SFDC Sales Cloud
Ekloud, Inc.India30+ days ago
Job descriptionDesign and oversee integration strategies with telephony platforms, CTI systems, CRM, ERP, and third-party tools. Provide guidance to development teams on Apex, Lightning Web Components (LWC), API integrations, and configuration best practices. Ensure compliance with Salesforce best practices, data governance, and security standards. Act as a trusted advisor to clients, translating business requirements into technical solutions. Conduct workshops and presentations for executives and technical teams to articulate architectural vision. Collaborate closely with cross-functional teams including developers, administrators, business analysts, and project managers. Define coding standards, architecture principles, and delivery guidelines for Salesforce solutions. Review technical deliverables, ensuring alignment with design and adherence to quality standards. Perform risk assessments and provide mitigation strategies for large-scale & Experience : Experience : 10+ years of Salesforce experience, including at least 4+ years in a leadership or architectural capacity. Specialization : Minimum 4 years of hands-on experience in Salesforce Service Cloud Voice implementations. Proven track record of designing and delivering large-scale Salesforce solutions in enterprise environments. Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing integrations. Deep knowledge of telephony systems, CTI integration, and omnichannel capabilities. Expertise in Apex, LWC, Visualforce, Salesforce APIs (REST / SOAP), and integration frameworks. Strong consulting skills with the ability to translate business problems into technical solutions. Familiarity with DevOps tools, CI / CD pipelines, version control (e.g., Git), and Salesforce DX. Excellent communication, leadership, and stakeholder management Bachelors degree in Computer Science, Information Technology, or related field. Salesforce Architect certifications (Application / Technical Architect) are highly desirable.
Role Summary :
We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud Voice to join our growing team. This role involves leading architecture design, delivering scalable solutions, driving integrations, and ensuring seamless customer experiences across Salesforce platforms. The ideal candidate will have strong consulting and solutioning experience, hands-on technical knowledge, and the ability to collaborate with business stakeholders to optimize service operations.
Key Responsibilities :
Architectural Design & Solutioning :
- Lead end-to-end architecture design for Salesforce Service Cloud Voice implementations, ensuring scalability, security, and performance.
- Develop technical roadmaps and solution blueprints aligning business goals with Salesforce capabilities.
- Evaluate new Salesforce features and recommend adoption strategies.
Integration & Development :
Consulting & Stakeholder Engagement :
Governance & Quality :
(ref : hirist.tech)
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Salesforce Architect • India
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