Sr Client Services Consultant

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE '100 Best Places to Work For®' list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams Join WWT today!

What will you be doing

We are looking for 'contingent worker' specialist who has experience working with technology leaders in placing key contractors within critical programmes. You will be part of a wider WWT Team with multiple service and product offerings and will work in partnership with them to ensure a joined-up approach to the customer.

A significant advantage is a commercial understanding of T&M, Agile and Outcome-based delivery models on a SoW basis.

We have a unique offering to rival the large, known professional services firms, such as Accenture and IBM, and the large Mainstream MSP companies, such as Randstad and Manpower.

• WWT Services and Offerings
• Understand and describe the value of WWT's Strategic Resourcing solutions and portfolio offerings with clarity and passion to differentiate in the market.
• Align WWT's Strategic Resourcing services to the client's needs whilst engaging delivery Teams to ensure a clear and concise plan of action is agreed upon from the outset that meets our processes compliantly.
• Sales Fundamentals
• Lead business and market development activities, responsible for sales pipeline and client backlog.
• Understand relevant contractual terms.
• Direct accountability to drive annual revenue at priority clients.
• Communication
• Practice active listening, demonstrate empathy, and adapt the message and style to the audience and subject.
• Lead group meetings and executive discussions.
• Effectively connect and drive meaningful dialogue with a CXO-level audience.
• Produce logical, accurate and concise communications, ask critical questions, able to influence and persuade.
• Communicate credibly and with impact.
• Facilitate client satisfaction surveys, where applicable.
• Provide guidance and coaching to assigned team members.
• Account Planning
• Led the development of a client-centric account strategy plan for Strategic Resourcing.
• Conduct strategic analysis (e.g. SWOT) to identify client opportunities.
• Identify and position transformation Strategic Resourcing solutions to deliver significant value.
• Engage clients proactively to identify how WWT can help realise clients' strategies.
• Drive for Results
• Exhibit a relentless drive to realise goals and win-win outcomes.
• Focus on key performance drivers and client value.
• Respond to critical escalated issues, resolve competing priorities, and drive team alignment.
• Maintain oversight of work and deliverables on select accounts to ensure client value.
• Consultative Selling
• Inspire trust and address client's priorities and needs with speed and effectiveness.
• Develop strategies for gaining access to and developing relations with key clients, decision-makers and influencers.
• Display gravitas and executive presence.
• Use references, data and stories to drive impact.
• Deploy an individualised approach to obtain buy-in. Understand different motivations and interpersonal dynamics.
• You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
• Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
• Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
• Experience working throughout both the sales and delivery process is essential.
• Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
• Go-getter with proven sales acumen and ability to seed and grow new business
• An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
• Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
• Excellent negotiation, problem-solving and decision-making skills
• Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
• Ideally candidate should have 8 plus years of experience.
• You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
• Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
• Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
• Experience working throughout both the sales and delivery process is essential.
• Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
• Go-getter with proven sales acumen and ability to seed and grow new business
• An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
• Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
• Excellent negotiation, problem-solving and decision-making skills
• Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.

Skills Required

Consultative Selling, Negotiation, Emotional Intelligence, Account Planning, Problem-solving