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Regional Head - Growth & Operations

Care.fiBengaluru, Karnataka, India

1 day ago

Job description

Company Description

Aldun, a subsidiary of Care.fi, is redefining healthcare by simplifying hospital checkouts and making discharges seamless for patients and hospitals. As a funded, fast growing health-tech company, we offer a unique opportunity to join a high impact team and work directly with the leadership in scaling operations and partnerships across India.

Role Overview

The Cluster Head will own end-to-end business delivery across 10–15 Key Hospitals in a cluster, leading a team of 30-40 sales associates. This role blends Business Growth, P&L ownership, Stakeholder Management, and Operational Execution. You will drive patient onboarding and penetration, strengthen relationships with senior hospital leaders (COOs, billing and insurance heads), and build a performance-driven culture within your team.

Key Responsibilities

1. Business & Growth Ownership

Full ownership of P&L, growth targets, contribution margin, and penetration for the cluster.
Drive business growth by leading and motivating sales associates.
Use data-driven insights to identify growth opportunities and scale business outcomes.

2. Stakeholder Management

Build and manage relationships with senior hospital stakeholders (COOs, Heads of Insurance / Billing / Operations).

Position Aldun as a strategic partner, ensuring client satisfaction and long-term retention.

Lead conversations around business expansion and cross-hospital partnerships.

3. Execution & Operations

Ensure smooth delivery of services across all hospitals in the cluster.

Oversee billing, disbursals, and process compliance, while improving turnaround times (TAT).

Balance on ground execution with strategic initiatives to ensure scalability.

4. Team Leadership & Development

Lead, coach, and grow a team of 30-40 sales associates across hospitals.

Create a performance driven culture through structured reviews, incentives, and recognition.

Proactively manage hiring, training, and retention to build a strong talent pipeline.

KPIs for Success

Cluster level P&L and revenue growth

Patient onboarding penetration and discharge volumes

Client satisfaction and hospital NPS

Team performance and retention

Contribution margin and efficiency metrics

Ideal Candidate Profile

5-8 years of experience in Business Growth, P&L management, category management, customer success, or business operations.

Proven ability to lead large distributed teams across multiple locations.

Strong stakeholder management experience with senior leadership (CXO / COO level).

Analytical mindset with the ability to use data for problem solving and growth decisions.

Excellent communication, leadership, and cross-functional collaboration skills.

Background in healthcare, e-commerce, FMCG, SaaS or consumer services preferred.

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Regional Head • Bengaluru, Karnataka, India