Vocal Coach

Conduct Voice & Accent (V&A) training sessions for new hires and existing employees.

Assess agents' speech clarity, pronunciation, tone, modulation, and accent neutrality.

Design and deliver customized training modules based on process requirements.

Provide individual coaching and feedback to improve vocal performance.

Collaborate with Quality and Training teams to identify communication gaps and address them through targeted interventions.

Monitor and evaluate training effectiveness through assessments and call audits.

Stay updated with global communication trends and integrate best practices into training.

Support soft skills development including empathy, active listening, and professional tone