Senior Developer Support Engineer (Web Applications)

We are looking for a passionate and skilled

Product Support Engineer

with 2+ years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.

Key Responsibilities

Design, develop, and maintain scalable web applications and features using

JavaScript, TypeScript, and Webpack .

Perform in-depth

triage, troubleshooting, and debugging

of production and pre-production issues across web systems.

Conduct detailed

root cause analysis

to prevent recurring issues and drive long-term stability.

Monitor, analyze, and optimize

application performance and memory usage .

Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently.

Write clean, maintainable, and efficient code while following best practices in web development.

Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.

Proactively identify areas for improvement in existing systems and drive technical excellence.

Required Skills & Experience

8-12 years of hands-on experience in service engineering.

Strong proficiency in

JavaScript, TypeScript, and Webpack .

Excellent

triage, troubleshooting, and debugging skills , especially in complex distributed environments.

Proven experience in

root cause analysis

and implementing preventive measures.

Good understanding of

memory management, performance analysis, and optimisation techniques

for web applications.

Strong problem-solving mindset, with the ability to work independently as a

self-starter .

Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.

A strong sense of

customer empathy

and dedication to delivering high-quality user experiences.