Exceptional Technical Support Leader

Job Description

We are seeking an exceptional technical support leader to join our team.

As a Senior Application Support Engineer, you will play a key role in shaping and owning Zeller's commitment to excellent and highly available service delivery.

You will be responsible for delivering projects that improve the service delivery of Zeller's Application Support team, and will be a primary point of contact for escalated product issues from Zeller's account and customer success teams.

Additionally, you will own and orchestrate the triage investigation and resolution of complex technical issues, driving the pace of resolution and communicating well-thought-out and reliable direction.

You will also be expected to be an expert in the products and workflows you support, and promote and share that knowledge to our partner teams.

Furthermore, you will participate in application monitoring using logs data stores internal tools and dashboards, and will be a part of our incident response team responding to alerts and bearing some on-call responsibilities.

Required Skills and Qualifications

• Strong technical background with excellent troubleshooting analytical and data skills.
• Familiarity with AWS services or similar is highly valued.
• Experience with release management toolset and service reporting tools (datadog or similar) is preferred.
• Excellent communication skills and the ability to build strong partnerships with engineering QA and customer-facing teams.
• Demonstrated experience participating in change management and incident response processes.

Benefits

We offer a dynamic and fast-paced work environment where you can grow your career and develop your skills.

As a member of our team, you will have the opportunity to work on challenging projects and collaborate with talented professionals who share your passion for innovation and excellence.

Our team is passionate about delivering high-quality solutions that make a real impact on people's lives.

Others

We value diversity and inclusion, and welcome applicants from all backgrounds.

We are committed to creating a workplace culture that is respectful, inclusive, and supportive of all employees.