Customer Service Specialist (India)

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Overview :

We are looking for a Customer Care Specialist to join our team supporting the Indian market , responsible for providing world-class customer service and support to our clients in the automotive industry. The ideal candidate must have prior experience in automotive customer care (car or motorcycle) and be passionate about delivering high-quality service. This role involves direct interaction with customers through various communication channels and working in alignment with the company’s customer-first philosophy.

Key Responsibilities :

Support customers via calls, emails, social media , and other assigned channels.

Resolve inquiries and complaints per company policy.

Transfer sales leads and special cases to relevant departments.

Conduct customer satisfaction surveys and collect feedback.

Participate in care campaigns (recall, loyalty, promotions, etc.).

Report customer feedback and suggest improvements.

Comply with company culture, processes, and assigned tasks.

Requirements :

3+ year of experience in automotive customer service (car or motorcycle)

Fluent in English

Willing to work shifts

Bachelor degree or higher

Strong communication, problem-solving, and customer care skills

Proficient in Microsoft Office and CRM tools

We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.