QSR Trainer

About Amadora Amadora Ice Cream is a fast-growing premium QSR ice cream brand built on product excellence and memorable store experiences. As we expand, we’re looking for a  QSR Trainer  who can shape frontline skills, strengthen store culture, and ensure every customer gets the Amadora experience—consistently across outlets.

Role Summary The QSR Trainer will be responsible for  training, coaching, and certifying store teams  across Amadora outlets. This is a hands-on, on-the-floor role focused on  service standards, product SOPs, hygiene, and operational excellence . You will work closely with Operations and HR to build capability in new and existing teams, support new store launches, and drive performance through training.

Key Responsibilities1. Training Delivery (Frontline & Store Leaders) Conduct structured training for  Scooping Crew, Counter Staff, Shift Leads, Store Managers , and new joiners.

Train teams on :

Customer service & sales scripts

Scooping / product handling standards

Upselling, sampling, and order conversion

Speed of service and queue management

Grooming, hygiene, and store discipline

Deliver refresher programs for existing teams to improve consistency.

2. Product & SOP Excellence Train teams on  Amadora product knowledge : flavors, ingredients, allergens, add-ons, serving formats, portion control, storage.

Ensure adherence to all SOPs including :

Freezer and cold-chain handling

Product batching / mix procedures (if applicable)

Wastage prevention

Opening / closing routines

Cash counter & billing processes

Conduct store audits to check SOP execution and close gaps.

3. New Store Launch Support Support pre-opening training and readiness for new outlets.

Create training schedules, bootcamps, and on-ground support for launch teams.

Ensure new stores meet Amadora standards from Day 1.

4. Coaching & Performance Improvement Observe teams on the floor and provide real-time coaching.

Identify skill gaps and run targeted training interventions.

Partner with Multi Store Managers / Area Managers on store performance improvement plans.

5. Training Tracking & Reporting Maintain training calendars, attendance, and certification records.

Track training effectiveness through SOP scores, mystery audits, sales KPIs, and customer feedback.

Share weekly / monthly training reports with Ops and HR.

Skills & Experience We’re Looking For 2–5 years of experience  as a Trainer / Team Coach in  QSR, café chains, food retail, or hospitality.

Strong on-the-ground training experience with frontline staff.

Excellent understanding of :

Service & sales training

Food safety & hygiene

Store SOP execution

High-volume customer handling

Confident communicator and engaging facilitator (Tamil + English preferred).

Comfortable traveling across Chennai outlets regularly.

High energy, patience, and a “teach-by-doing” mindset.

Basic comfort with Excel / Sheets for tracking and reporting.

Nice to Have Experience in premium dessert / ice cream / café formats.

Exposure to training for new store launches.

Familiarity with audit systems, mystery shopping, or service scorecards.

Location & Work Setup Location :  Chennai

Work Type :  Full-time, on-site / field role

Travel :  Frequent travel within city outlets

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