Manager (Product Implementation & Support)

The service delivery manager is expected to identify customer challenges and needs by maintaining an excellent relationship with end-users and stakeholders. The service delivery manager embraces both administrative and technical roles and are skilled and hard-working individuals who possess super leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

Responsibilities :

• Overseeing Service Delivery : Ensuring Application Enhancements and Application Support services are delivered efficiently and meet client expectations.
• Managing Teams : Leading project teams and coordinating with various teams to resolve issues.
• Monitoring Performance : Tracking key performance indicators (KPIs) and ensuring high performance levels.
• Budget Management : Managing budgets and finding ways to reduce costs without compromising service quality.
• Customer Relationship : Maintaining strong client relationships and addressing their needs and feedback.

Skills :

Qualifications :

Skills Required

Saas, Cloud Services, Microsoft Technologies, Six Sigma, Sdlc