Lead Technical Support Engineer
Bhash Software Labskolkata, west bengal, in12 hours ago
Job description2–4 years of experience in Technical Support / Customer Support / IT Helpdesk. Basic understanding of operating systems and software applications. Good knowledge of SQL or relational databases (Oracle / MySQL / PostgreSQL). Exposure to PHP is a plus (not mandatory). Strong analytical, communication, and problem-solving skills. Ability to handle customer calls confidently and patiently. Quick learner with a positive attitude. Opportunity to grow in one of India’s leading enterprise communication companies. Work with a young, fast-moving tech environment. Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms. No night shifts — healthy work-life balance. High learning and growth potential for fast performers
Job Title : Technical Support Lead Engineer (2–4 Years) – BhashSMS
Location : Bangalore Salary : ₹25,000 – ₹45,000 per month (₹30,000 target) Experience : 2–4 years Job Type : Full-time (Work From Office)
About BhashSMS
BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24 / 6 support, and a strong focus on customer success.
We are expanding our tech support team and looking for smart, energetic, customer-focused professionals.
Key Responsibilities
- Troubleshoot and resolve basic software-related issues.
- Handle customer queries via calls, emails, and support tickets with high professionalism.
- Escalate complex problems to senior technical team members.
- Run simple SQL queries and assist in creating custom reports.
- Document issues and resolutions accurately in the system.
- Continuously learn company tools, APIs, and platforms.
- Follow defined workflows, SLAs, and support processes.
- Maintain excellent customer service and communication etiquette.
Required Qualifications
Why Join Us
Please share your resume at juveria@bhashsms.com
Create a job alert for this search
Technical Support Engineer • kolkata, west bengal, in
Related jobs
- Promoted
- New!
Technical Support Engineer (L1)
RingCentralKolkata, IN It’s not everyday that you consider starting a new career.We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re the $2 billion ...Show moreLast updated: 18 hours ago
- Promoted
Technical Support Engineer
MovateKolkata, IN Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process.
Work Location : Ambattur Chennai ( Ambit IT Park)....Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Engineer
UMABOYKolkata, IN Job Title : Technical Customer Support Specialist.We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers.
The ideal candidate will troubleshoot and res...Show moreLast updated: 18 hours ago
- Promoted
- New!
Ad-Tech Support Engineer
TavantKolkata, IN Job Opening : Ad-Tech Support Engineer.Must Have – Ad tech domain expertise which includes understanding of the Programmatic advertising, troubleshooting experience on DSP, knowledge on how the CTV ...Show moreLast updated: 18 hours ago
- Promoted
- New!
Java Technical Lead
HCLTechkolkata, west bengal, in Design and develop scalable, high-performance systems using.Implement and maintain AWS cloud services including DynamoDB, Lambda, S3, SQS, SNS, IAM, Kinesis, EventBridge, Glue, and API Gateway.Crea...Show moreLast updated: 12 hours ago
- Promoted
VOIP Support Engineer
clientKolkata, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Support Engineer
AtlassianKolkata, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 1 day ago
- Promoted
- New!
Lead Technical Support Engineer
Bhash Software LabsKolkata, IN Title : Technical Support Lead Engineer (2–4 Years) – BhashSMS.BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs....Show moreLast updated: 18 hours ago
- Promoted
Lead Engineer
HyqooKolkata, IN Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show moreLast updated: 11 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Kolkata, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Alvaria CXKolkata, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Support Engineer
USTkolkata, west bengal, in The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the...Show moreLast updated: 12 hours ago
- Promoted
Technical Lead
BirlasoftKolkata, IN We are seeking a highly skilled.This role demands strong expertise in backend and frontend technologies, cloud platforms, and modern AI-native engineering tools to accelerate productivity and innov...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Lead
NAZZTECKolkata, IN Experience Required : 8 – 10 Years.Qualification : Engineering (Computer Science).We are looking for a highly experienced.
This role involves owning the technology roadmap, ensuring timely delivery, a...Show moreLast updated: 13 hours ago
- Promoted
- New!
Technical Team Lead
XebiaKolkata, IN Should be able to think architecturally, lead team of Sr.Mid-level FS Engg, Review their approach.React Js mix can be in any proportion.
Equally good in both is not expected.Xebia is a global and so...Show moreLast updated: 18 hours ago
- Promoted
Technical Support Engineer
AtlassianKolkata, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 14 days ago
- Promoted
Technical Lead
MphasisKolkata, IN Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL.
Experience in development an...Show moreLast updated: 1 day ago
- Promoted
- New!
AS 400 Technical Lead
People Prime WorldwideKolkata, IN Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leadin...Show moreLast updated: 13 hours ago