Consulting Manager - Digital Adoption Platform (DAP) Strategy & Leadership

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Wanted : dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.

Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership

We are seeking a dynamic Digital Adoption Platform (DAP) Consulting Manager to lead our Training as a Service (TaaS) consulting team. In this dual leadership and client-facing role, you will coach and mentor a team of DAP specialists while also partnering with enterprise clients to shape, design, and execute their digital adoption strategies. You’ll bring both thought leadership and delivery oversight, ensuring clients unlock the full value of their DAP investments.

Key Responsibilities :

Team Leadership to & Coaching

Lead, mentor, and develop a team of Instructional Designers and DAP Content Developers

Provide coaching, feedback, and career development guidance to build team capability and confidence

Foster a culture of innovation, quality, and continuous improvement

Oversee workload, prioritization, and performance, ensuring client deliverables meet the highest standards

Client Strategy & Partnership

Act as a trusted advisor, guiding enterprise clients on their DAP vision, roadmap, and governance approach

Facilitate strategy workshops with client stakeholders to define digital adoption goals, success measures, and change management alignment

Translate client business needs into actionable DAP strategies and scalable adoption frameworks

Build strong, long-term relationships with client leadership teams

Solution Design & Delivery Oversight

Provide strategic oversight for the design and delivery of WalkMe and other DAP solutions across enterprise applications

Ensure solutions align with client adoption goals and integrate seamlessly into their digital ecosystems

Review and guide solution design, ensuring user-centric and outcome-focused approaches

Partner with project managers to monitor progress, risks, and outcomes

Thought Leadership & Evangelism

Evangelize best practices for digital adoption for our clients

Stay current on DAP innovations and advise clients on emerging trends

Mentor junior consultants and developers on consulting skills as well as technical best practices

Build a team of DAP Consultants

Required Qualifications

Bachelor’s degree in Instructional Design, Information Technology, or related field

8+ years of experience in DAP design, development, or implementation (WalkMe expertise preferred)

3–5 years of experience in leading consulting teams, coaching talent, and managing client-facing projects

Proven ability to consult with executive stakeholders and shape digital adoption strategies

Strong project management background (Agile and / or Waterfall)

WalkMe Delivery Consultant certification (Preferred)

Experience with complementary tools (e.g., SAP Enable Now, Salesforce, ServiceNow) a plus

Personal Qualities

Strategic thinker with a consultative mindset

Strong coaching and mentoring skills

Excellent communicator with executive presence

Able to translate technical capabilities into business outcomes

Adaptable, collaborative, and passionate about digital adoption

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and / or the scope of the job may change as necessitated by business demands.