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L2 Infrastructure Engineer

L2 Infrastructure Engineer

ConfidentialHyderabad / Secunderabad, Telangana, India
9 days ago
Job description

Key Responsibilities :

  • Provide Level 2 infrastructure support with a focus on :
  • Network devices : Firewalls (Palo Alto, Cisco, Sophos, SonicWall), Switches / WiFi (Cisco, HP, TP-Link, Unify / Ubiquiti, D-Link, Aruba)
  • VPN and remote access solutions, Active Directory servers and Azure Entra
  • Monitoring and SIEM tools : Zabbix, Sentinel, PRTG, NetFlow Analyze. Monitor and resolve system alerts and issues within SLA using Zabbix, Sentinel, SIEM, etc.
  • Analyze and troubleshoot complex infrastructure issues spanning cloud, on-prem, and hybrid environments.
  • Use TeamViewer, Jira, and other collaboration tools for remote support and issue tracking.
  • Perform detailed shift handovers, ensuring smooth communication across teams. Generate reports, analyze ticket trends, and identify proactive fixes or escalations.
  • Participate in project-related tasks, maintenance activities, and process improvements. Maintain detailed documentation and knowledge base updates as needed.
  • Collaborate with global teams across time zones, ensuring uptime and business continuity.

Required Skills & Qualifications :

  • 5–7 years of hands-on experience in infrastructure engineering or network administration.
  • In-depth expertise in :
  • Firewall platforms : Palo Alto, Cisco, Sophos, SonicWall | Switches / WiFi : Cisco, HP, TP-Link, Ubiquiti / Unify, Aruba, D-Link | VPN, Cloud environments, Active Directory, Azure Entra ID
  • Monitoring & SIEM tools : Zabbix, Sentinel, PRTG, NetFlow Analyzer
  • Excellent troubleshooting of network, cloud, and server-side issues
  • Familiarity with TeamViewer for remote support and Jira for ticket management
  • Strong documentation, ticketing, and escalation processes
  • Ability to work independently in a high-pressure, SLA-bound environment
  • Fluent English communication with a neutral accent is mandatory
  • Strong interpersonal skills and the ability to interact professionally with global stakeholders

    • Preferred Qualifications :

  • Certifications such as CCNA / CCNP, Microsoft / Azure, Firewall vendor certs, or ITIL Foundation
  • Experience with hybrid infrastructure models and cloud-native tools
  • Exposure to automation or scripting (PowerShell, Bash, etc.) is a plus

    • Skills Required

    Jira, Teamviewer, Vpn, Active Directory

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    Infrastructure Engineer • Hyderabad / Secunderabad, Telangana, India