Lead Software Support Engineer (Lustre)

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

We are looking for a Lead Software Engineer - Lustre Sustaining Engineer for our team , which focuses on creating storage solutions for the most data-intensive workloads in the world, both HPC and AI / ML. The ideal candidate will have experience designing, implementing, and shipping software using Linux kernel development tooling and practices.

Responsibilities for this role include but are not limited to :

• Efficient analysis of bug reports and development of software fixes on multiple platforms.
• Triage, diagnose, and troubleshoot problems in a professional and timely manner often working in production customer environments.
• Work with the Engineering managers and a geographically distributed team and customer base to ensure professional delivery and appropriate customer engagement and response.
• Assist with performance tuning of features for specific environments and use-cases.
• Involve product engineers when deep technical expertise is needed within a specific area of the product.
• Develop processes and tools to accelerate problem analysis.
• Track and coordinate bug fixes and communicate status back to Professional Services, Support, and customers.
• Provide regular and ad hoc reports in an effective and timely manner.

Qualifications :