Project Manager

Position Summary

We are seeking a highly capable Project Manager to lead and coordinate the successful delivery of client-facing and internal projects. The ideal candidate will have strong project management fundamentals, excellent communication skills, and the ability to manage cross-functional teams across global locations. This role requires a proactive leader who can manage timelines, mitigate risks, and ensure high-quality outcomes.

Key Responsibilities

Lead end-to-end project execution, from initiation through delivery, ensuring alignment with scope, timeline, and budget

Manage cross-functional teams across global time zones, fostering collaboration and accountability

Serve as the primary point of contact for clients, providing regular updates and managing expectations

Identify and resolve project risks and issues, escalating when necessary

Support customer escalations with urgency and professionalism, ensuring timely resolution and communication

Collaborate with resource managers and leadership to support capacity planning and forecasting

Maintain accurate project documentation, including plans, status reports, and risk logs

Ensure project tasks, owners, dependencies, and completion percentages are tracked and updated regularly

Drive continuous improvement in project delivery processes and tools

Qualifications

5+ years of experience in project management, preferably in technology, eCommerce, or ERP implementations

Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid)

Proven ability to manage multiple projects and teams simultaneously

Excellent communication, stakeholder management, and problem-solving skills

Experience working with global teams and managing remote collaboration

Proficiency in project management tools such as Jira, Smartsheet, MS Project, or similar

PMP, CSM, or equivalent certification is a plus