ServiceNow LLM Trainer | Remote | 4-6 Years Experience

Position : ServiceNow LLM Trainer

Mode : Remote

Shift : 12 : 30 / 1 : 30 PM to 9 : 30 / 10 : 30 PM IST

Role Overview

We are urgently looking for a ServiceNow LLM Trainer with strong functional expertise in key ServiceNow products such as Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) .

This role focuses on designing realistic, scenario-based tasks to train AI models. It is not a platform configuration or development role. Instead, the candidate will translate real-world business workflows, decision logic, and enterprise processes into structured data that enhances AI reasoning within ServiceNow-like environments.

The ideal profile blends deep ServiceNow domain experience with strong analytical skills, prompt-engineering capability, and data structuring expertise .

Key Responsibilities

• Define decision-making frameworks for Reinforcement Learning initiatives to improve ServiceNow LLM performance, including taxonomy creation, scenario design, and evaluation criteria.
• Build scenario-driven tasks that accurately mirror actual ServiceNow workflows (case management, SLA processes, HR requests, IT incidents, etc.).
• Translate complex business processes into clear, structured datasets suitable for AI training.
• Develop high-quality prompts, task variations, and user journeys to enhance model understanding and reasoning.
• Collaborate with cross-functional AI and product teams to refine task quality and maintain consistency.
• Ensure all scenarios reflect real-world enterprise use cases, edge cases, and decision logic.