ITC Infotech - L1 / L2 IT Asset Manager

Job Summary :

We are looking for a detail-oriented L1 / L2 ITAM Engineer to manage IT assets throughout their lifecycle - procurement, deployment, maintenance, and retirement. This role plays a key part in ensuring compliance, optimizing inventory, and supporting audits. The ideal candidate will collaborate with service desk teams, procurement specialists, and configuration analysts to maintain accurate asset records and support asset-related issue Responsibilities :

• Maintain and update the IT Asset Management database (CMDB) for hardware, software, and peripheral assets.
• Support asset tracking and reconciliation activities across multiple locations.
• Coordinate with procurement for asset requisitions, disposals, and vendor-related documentation.
• Assist with hardware / software onboarding, tagging, deployment, and recovery.
• Investigate and resolve asset-related incidents or discrepancies.
• Conduct periodic audits of asset inventory to ensure compliance and accuracy.
• Work with finance and operations teams for cost tracking, depreciation, and budgeting.
• Help configure and operate ITAM tools (e.g., ServiceNow, Flexera, Lansweeper).
• Escalate issues to L3 ITAM or Infrastructure Teams as needed.
• Prepare and maintain documentation related to asset ownership, movement, and life cycle.
• Ensure software license compliance and renewal Skills :
• Proficiency in ITAM platforms and CMDB tools.
• Solid understanding of hardware and software asset lifecycles.
• Awareness of ITIL practices, particularly around Asset and Configuration Management.
• Familiarity with procurement processes and vendor coordination.
• Basic troubleshooting skills for desktops, laptops, and Mobile devices.
• Meticulous attention to detail and documentation accuracy.
• Ability to work across cross-functional teams with strong communication skills.

(ref : hirist.tech)