Customer Onboarding Specialist

Customer Onboarding Specialist

Location : Gurugram (In-office)

Employment Type : Full-time

About us

QuickReply.ai is a leading WhatsApp Marketing Automation Platform designed for E-commerce brands.

In just 18 months, we’ve grown to 700+ global customers and achieved 15x revenue growth. As businesses shift from email and SMS to WhatsApp for customer engagement, QuickReply.ai helps brands automate marketing, drive conversions, and scale faster.

Founded by IIT-Delhi alumni with deep SaaS and growth expertise, we’re a fast-growing, investor-backed startup building a category-defining platform in conversational commerce.

About the role

We’re looking for a Customer Onboarding Specialist to ensure a seamless and engaging onboarding experience for every new QuickReply.ai customer.

You’ll be responsible for guiding customers through setup, conducting product demos, assisting with integrations, and collaborating with internal teams to deliver a world-class onboarding experience — all from our Gurugram office.

Key responsibilities

• Act as the primary point of contact for new customers during onboarding.
• Conduct product demos and walkthroughs, showcasing platform features and benefits.
• Assist customers with WhatsApp API setup and technical integrations.
• Collaborate closely with sales and implementation teams for smooth handovers.
• Resolve customer issues promptly and ensure successful onboarding completion.
• Gather customer feedback and share insights with the product team for improvements.
• Ensure customers achieve value quickly and are set up for long-term success.

Skills and requirements

What we offer