Employee Support Specialist

Summary The Human Resources Associate is a member of the HR Shared Services call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to : HR policy, time and labor, benefits and performance management.

Responsibilities

• Resolves questions received via various channel support streams including but not limited to phone, email and helpdesk tickets;

logs all calls and chats requiring further research, follow-up, and / or action.

Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines.

retains documents in document retention systems.

Performs administrative tasks, including processing life-cycle transactions such as unemployment claims, HR Forms, Verification of Employment, offboarding letters, etc.

Perform quality assurance reviews on electronic and manual transactions.

Escalates more complex inquiries and issues to the HR Shared Services Supervisor or the appropriate Center of Excellent (COE) team or team member.

Qualifications :

Associate's degree in human resources or other applicable field of study, or equivalent experience. Bachelor's degree preferred.

Some experience in Human Resources or experience working in a call center environment strongly preferred.

Must have the ability to handle diverse employee issues and data in a confidential and sensitive manner.

Excellent administrative, organizational and interpersonal skills, with the ability to remain positive under pressure.

Effective research, problem-solving, and follow-through skills.

Process driven and solution oriented.

Must be able to work flexible and additional hours as necessary

ERP software- Experience in Workday is compulsory.

Interested?

Please share resume to kashish.chopra2@teleperformance.com