ITSM Freshservice
Zensar TechnologiesChennai, IN21 hours ago
Job descriptionDesign and refine ITSM processes aligned with ITIL best practices. Ensure compliance, consistency, and continuous improvement across service management operations. Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice usage and enhancements. Develop dashboards and reports to track KPIs, SLA adherence, and service performance. Analyze trends to identify improvement opportunities and reduce ticket resolution time. Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. Support initiatives around self-service, knowledge management, and AI-driven support.
Key Responsibilities :
Freshservice Platform Ownership
- Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
- Implement automation workflows, SLAs, and integrations with other enterprise tools.
Process Optimization & Governance
Stakeholder Engagement
Reporting & Insights
Innovation & Integration
The essential requirements of the job include :
3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.
Strong understanding of ITIL framework and service management principles.
Experience with automation, scripting, and API integrations within Freshservice.
Excellent problem-solving, communication, and stakeholder management skills.
Certifications in ITIL, Freshservice, or related platforms are a plus.
Create a job alert for this search
Itsm • Chennai, IN
Related jobs
)
)
- Promoted
- New!
sernvicenow itsm
People Prime WorldwideChennai, Tamil Nadu, India About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.
We guide customers from what’s now to wh...Show moreLast updated: 21 hours ago
- Promoted
- New!
Account Manager - IT and technical Staffing / solutions ( India )
Redolent, IncChennai, IN TITLE : Account Manager - IT and technical Staffing / solutions ( INDIA ).Ahmedabad / Bangalore / Hyderabad / Pune can be preferred.
Compensation : Good base + Incentives.IT and technical staffing solutions t...Show moreLast updated: 17 hours ago
- Promoted
IT Service Management
ISG (Information Services Group)Chennai, IN Wanted : dynamic and creative individuals ready to connect with a like-minded team.You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effect...Show moreLast updated: 9 days ago
- Promoted
IT Service Desk Manager
ConfidentialChennai, India This role will oversee IT Service Desk support quality, drive service excellence,.You will also provide guidance to a team of IT support staff while playing an active role in.Lead, mentor, and mana...Show moreLast updated: 22 days ago
- Promoted
Senior Service Delivery Manager
3i Infotech Ltd.Chennai, Tamil Nadu, India A Service Delivery Manager for Infrastructure is responsible for ensuring the efficient, reliable, and secure operation of an organization's core IT infrastructure and services.The role combines st...Show moreLast updated: 3 days ago
- Promoted
UPS Service Engineer
SREE NANDHEES TECHNOLOGIES PVT LTDAmbattur, Tamil Nadu, India Sree Nandhees Technologies Pvt Ltd (www.E EEE professionals with 1 - 3 years of experience, to join our company immediately.
Service Engineer - UPS / Inverter / Solar.Ambattur Industrial Estate, Chennai...Show moreLast updated: 18 days ago
- Promoted
IT Service Continuity Manager
RED Globalchennai, tamil nadu, in Job Title : IT Service Continuity Manager.Location : India / Pune Onsite / Remote.Employment Type : 6 Month Contract+ Extension.
Our Client is seeking an IT Service Continuity Manager who can develop, main...Show moreLast updated: 17 days ago
- Promoted
SIAM IT Service Manager
Tata Consultancy ServicesChennai, Tamil Nadu, India Role : SIAM IT Service Manager Required Technical Skill Set : Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle Experience Ra...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Project Manager
Inspirisys Solutions Limited (a CAC Holdings Group Company)Chennai, Tamil Nadu, India A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery.
This role involves managing projects, coord...Show moreLast updated: 21 hours ago
- Promoted
Head of Product - Forgings
Mod Forge Private LimitedPonneri, Tamil Nadu, India Mod Forge Private Limited specializes in manufacturing Bright Steel Bars, Precision Machined Components, Hot & Cold Forgings, U Bolts, and Assemblies.
Renowned for high-quality products, the company...Show moreLast updated: 6 days ago
- Promoted
Service Delivery Manager — IT Infrastructure Services
TECEZEChennai, Tamil Nadu, India Service Delivery Manager — IT Infrastructure Services.Network • Cloud • Server • Storage • Telephony • Staffing • Digital Workplace).
Head of Service Delivery / Operations Director.Hands-on Manager (p...Show moreLast updated: 12 days ago
- Promoted
ITSM Deployment Analyst
Hectae Analytics and Software SolutionsChennai, Tamil Nadu, India We are seeking a driven and technically skilled.Senior Implementation Engineer.This is a high-impact role for someone eager to lead solution delivery, streamline service management processes, and m...Show moreLast updated: 11 days ago
- Promoted
IT Service Desk Manager
Hectae Analytics and Software SolutionsChennai, Tamil Nadu, India This role will oversee IT Service Desk support quality, drive service excellence,.You will also provide guidance to a team of IT support staff while playing an active role in.Lead, mentor, and mana...Show moreLast updated: 30+ days ago
- Promoted
SMO – Service Asset and Configuration Manager
Tata Consultancy ServicesChennai, Tamil Nadu, India Role - SMO – Service Asset and Configuration Manager.Hands On in ServiceNow Asset and Configuration Management Module.Knowledge and experience of Service Management / Operation process and its enviro...Show moreLast updated: 30+ days ago
- Promoted
ITSM - Consultant
ConfidentialChennai, India Cognizant is seeking a highly motivated and experienced.The ideal candidate will possess strong expertise in process improvement, operational efficiency, and IT Service Management (ITSM) practices....Show moreLast updated: 4 days ago
- Promoted
Service now ITSM ITOM
Tata Consultancy ServicesChennai, IN TCS is Hiring!! – ServiceNow Developer (ITSM & ITOM).Are you a passionate and experienced.Tata Consultancy Services (TCS).
Design, develop, and implement scalable ServiceNow solutions with a focus o...Show moreLast updated: 11 days ago
- Promoted
Senior ServiceNow ITSM Consultant
S2IntegratorsChennai, IN We are looking for a highly skilled.Senior ServiceNow ITSM Consultant.The ideal candidate must have strong technical and functional expertise, excellent communication skills, and the ability to wor...Show moreLast updated: 4 days ago
- Promoted
Microsoft Business Central Functional
GeoDataTek India Pvt LtdChengalpattu, Tamil Nadu, India GeoDataTek India Private Limited, formerly known as GSMDATA Tech Pvt Ltd, is a leading technology company specializing in innovative solutions for businesses.
As a Microsoft Silver Partner, we imple...Show moreLast updated: 18 days ago