Senior Quality Assurance Manager

Greetings from Infosys BPM Ltd.,

We are looking to hire a Senior Quality Manager at Bengaluru for a Banking and Financial Services Project.

Work Location : Electronics City, Bengaluru (work from office)

Education Qualification : Any full-time graduation

Experience required : At least 8 years of experience in driving Quality Assurance and Process Improvement projects.

Roles and Responsibilities :

Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.

Good working knowledge of Quality Control methodologies

Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies

Experience on Quality Assurance practices leading Stable and predictable process performance

Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.

Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team

Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes

Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.

Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.

Ability to analyze complex data and share key process and business inferences / insights with the leadership team

Ability to project manage complex change initiatives by partnering with clients

Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.

Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis

Strong communication skills.

Regards,

Infosys BPM Talent Acquisition Team