Genesys - Senior Endpoint Engineer - Jamf

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.

Job Description :

We are seeking a highly skilled and motivated Senior Endpoint & Jamf Engineer to join our global Workplace Computing / End User Computing team.

This role combines broad expertise in managing cross-platform endpoints (Windows, macOS, Ubuntu, iOS, Android) with deep specialization in Jamf and Apple macOS device management.

You will play a key role in designing, deploying, and maintaining enterprise-scale endpoint solutions, ensuring optimal performance, security, and user experience for 10,000+ devices worldwide.

As a trusted subject-matter expert, you will drive automation, compliance, and integration initiatives, collaborating with security, identity, and infrastructure teams to deliver secure, scalable, and user-centric endpoint environments.

Key Responsibilities :

Endpoint Engineering & Management :

• Engineer, configure, and optimize endpoint environments across Windows, macOS, Ubuntu, iOS, and Android.
• Manage enterprise device management platforms including Jamf Pro, Microsoft Intune, Autopilot, EntraID (Azure AD), and Active Directory.
• Lead endpoint patching strategies for OS and 3rd-party applications, minimizing downtime and ensuring compliance.
• Contribute to ITIL-aligned processes leveraging automation and AI for continuous improvement.
• Participate in audits, incident response, and vulnerability remediation as an endpoint subject-matter expert.

Jamf & Apple macOS Expertise :

Collaboration & Leadership :

Soft Skills & Professional Attributes :

Security & Compliance :

Expected Outcomes :

Required Qualifications & Experience :

Preferred Qualifications :

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.

As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Visit Accommodations :

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Genesys is an equal opportunity employer committed to fairness in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

(ref : hirist.tech)